Terms and Conditions

REFUNDS
Please see the bottom of these Terms and Conditions to view definitions and when refunds will, and will not be covered.

Refunds, Exchanges and Replacements

• All refunds, exchanges and replacements are at the discretion of Reconciliation SA.

• Exceptions will be made where:
• An event has been cancelled
• An event has been modified and the ticketholder cannot or does not want to attend, except in the case where tickets were bought where full disclosure of the event had not yet occurred. I.e. If a headline act was yet to be announced

• Reconciliation will only replace lost, stolen or damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if reasonable notice is given before the event. In the case of unallocated seating arrangements, a replacement may not be given.

• It is recommended that ticketholders consider the cancellation and refund policies of any goods or service providers relevant to any Reconciliation SA event. Ticketholders may also consider taking out relevant insurances.

• If a ticketholder is seeking a refund for a change of mind, reasonable notice must be given. Reasonable notice is decided by Reconciliation SA and is dependent on time left before event, ticket sales and any other factors deemed necessary by Reconciliation SA.

Variations to Performances and Events

• Reconciliation SA reserves the right to add, withdraw, reschedule, or substitute venues, artists, prices, seating arrangements (including ticket categories) and audience capacities.
Conditions of Entry
• Admission to events is subject to the seller’s terms. The following, form part of the seller’s terms unless otherwise specified.

You may be denied entry if:
• You seem intoxicated, you seem under the influence of illicit drugs, you are not dressed appropriately, you are behaving adversely or affecting the enjoyment of others at the event.
• You arrive late. You may be permitted entry at an appropriate time.
• You use prohibited recording and or photographic devices, including mobile phones.
• You refuse to submit to a search of your person or possession upon request.

Reconciliation SA reserves the right to add to these requirements where it is felt it is necessary.

Authenticity and Validity of Tickets

• Entry may be refused if the authenticity or the validity of the ticket is questionable, including because the ticket has been defaced or damaged, or has not been purchased through the correct point of sale.

Resale of Tickets and Scalping

• Tickets are not permitted to be re-sold under any circumstances. Reconciliation SA reserves the right to refuse entry if tickets have not been purchased through the correct point of sale.

Collection and Delivery of Tickets

• Buyers must consider their own postage requirements and methods of collection. If tickets do not arrive in time to be used, this is of no fault of Reconciliation SA’s and reserves the right to refuse a refund on a case by case basis.

Limitations on Number of Tickets Purchased

• When purchasing tickets for an event, you may be limited to a number of tickets. If you exceed this ticket limit, you may have any or all your orders cancelled. This includes separate orders associates with the same name, email address, billing address credit card number, or other information. Ticket limits apply fair access of events for all.

System Errors

• While Reconciliation SA will take all reasonable care to ensure that tickets, prices and all relevant information is correctly displayed, sometimes errors do occur. Reconciliation SA may cancel orders if an error does occur, although in the case of a pricing error you may be contacted in regards to a refund, or the option of buying a correctly priced ticket.

Customer Errors

• If an error occurs on behalf of the customer, Reconciliation may pass any fee’s or costs associated on correcting this error onto the customer. That cost may also be taken out of any refunds required.

Food and Catering
• It is up to the ticketholder to ensure that all dietary requirements are confirmed to have been given to Reconciliation SA or any onto any relevant food suppliers when booking a ticket with the knowledge that food may be supplied. In the case that this has not happened, the ticketholder is responsible for ensuring that any food consumed will not result in harm or death.

This must be done within a reasonable time frame (at least 1 week) before the event to ensure that dietary requirements can be catered for.

Reconciliation SA Online Terms of Use and Privacy Policy

• The website Terms of use and the Reconciliation SA privacy policy are incorporated in these terms and conditions and apply to all sales through this site.

General

• The term “including” when used in these terms and conditions is not a term of limitation.

Terms and Conditions in Relation to Conditions of Sale

The following terms and condition apply in addition to Reconciliation SA’s standard terms and conditions for all ticket purchases where a customer has elected to purchase tickets.
We will provide you with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out in the table below and can provide tangible evidence.
This IS NOT an insurance policy.

General Conditions of Refund
• You must make all necessary arrangements to arrive at the event on time
• You must not be aware of any fact, matter or circumstance, at the time Booking Refund Protection is selected, which may give rise to a refund request.
• You must take all reasonable precautions to prevent or reduce any request for a refund.
• Unless We agree otherwise the language of this document and all communications relating to it will be English; and all aspects of the contract, including negotiation and performance, are subject to English law and the jurisdiction of the English courts.
• You will be asked to provide at Your own expense the supporting proofs stated against the reason for refund shown in the table above.
Requesting a Refund – You must contact Reconciliation SA through contacts listed on the website at: https://reconciliationsa.org.au/contact/ with the evidence required.

Refunds in relation to food

• If you are dissatisfied with the quality of any products or the service provided by a food service operator, a refund may be requested from the food service operator, except for where food is included in the price of the event ticket.

• If food is included in the price of the ticket, you can request a partial refund from Reconciliation SA. A complaint MUST be made at the time of the dispute, or on the day of the dispute. However, a refund, and the amount of any refund, is entirely up to the discretion of Reconciliation SA.

• In the case that your dissatisfaction is related to dietary requirements that were not provided to Reconciliation SA in a reasonable period (1 week before event) or not at all, then a refund is void.

Terms and Conditions in Relation to Food Service

Customer Care

It is common at events facilitated for food service to be present. During these events, food services are operated by a third party and all issues or questions relating to these food services, are the responsibility of the third party. However, Reconciliation SA will endeavour to be as helpful as possible where required. But please keep the following in mind.
• Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order, in the first instance you should contact the Restaurant staff directly. Alternatively, you can contact us and we will help you where possible. Not all requests can be catered to.

• Changing or cancelling your Order: If you wish to change or cancel your order after you have ordered, in the first instance you should contact the Restaurant staff directly. Alternatively, you can contact us and we will help you where possible. Not all requests can be catered to.

• Complaints or feedback: If you would like to express your opinion on the quality of any products or the service provided by a restaurant, please consider providing feedback to both the restaurant and us. Feedback is an important part of quality control. We cannot control what a third-party food service operator may provide once booked at our event, but we can control whose services we do book at our events.

VISITOR MATERIAL AND REVIEWS

Other than personally identifiable information, which is covered under our Privacy Policy, any material you post, upload or transmit or upload to the Website (including without limitation Reviews) (“Visitor Material”) will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for all commercial or non-commercial purposes.
• You represent and warrant that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.
• Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that:
• breaches any applicable local, national or international law;
• is unlawful or fraudulent;
• amounts to unauthorised advertising; or
• contains viruses or any other harmful programs.
• Visitor Reviews Policy: (but without limitation), any Reviews that you submit through the Website must not:
• contain any defamatory, obscene or offensive material;
• promote violence or discrimination;
• infringe the intellectual property rights of another person;
• breach any legal duty owed to a third party (such as a duty of confidence);
• promote illegal activity or invade another’s privacy;
• give the impression that they originate from us; or
• be used to impersonate another person or to misrepresent your affiliation with another person.
Removal of Reviews
Any prohibited acts listed above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason. Notwithstanding the foregoing, Reconciliation SA will not remove or edit reviews where Reconciliation SA believes that doing so would be in breach of the Australian Consumer Law.
Use of Reviews
The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, including the Australian Consumer Law we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
Liability
You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Restaurant or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph.
Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of any standards or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
10. LINKS TO AND FROM OTHER WEBSITES

• Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third-party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk.
• Linking permission: You may link to the Website’s homepage (www.reconciliationsa.org.au), provided that:
• you do so in a fair and legal way which does not damage or take advantage of our reputation;
• you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;
• any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 9 (Visitor Materials and Reviews)
• we have the right to withdraw linking permission at any time and for any reason.
11. DISCLAIMERS

• Website information: We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice.
• Specials listed on the Website are subject to change.
• Allergy, dietary and other menu information: We try to accurately copy the item names, descriptions, prices, special offer information, heat and allergenic warnings and other information, However, it is the Restaurants that are responsible for providing this Menu Information and ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility. If you are in doubt about allergy warnings, contents of a dish or any other Menu Information, you should confirm with the Restaurant directly before ordering. Some of the pictures shown are indicative of the style of cuisine only and may not be an actual photo of the dish from the Restaurant.
• Restaurant actions and omissions: The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with. We have no control over the actions or omissions of any Restaurants. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:
• Restaurants have the discretion to reject Orders at any time, due to weather conditions or for any other reason.
• The foregoing disclaimers do not affect your statutory rights against any Restaurant.
• Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, including the Australian Consumer Law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise).
12. LIABILITY

General
Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law, including the Australian Consumer Law. Nothing in these Website Terms affects your statutory rights, including right relating to the consumer guarantees applicable to the supply of services under these Term.
Exclusion of liability

Subject to standards set in these terms and conditions, and your statutory rights under the Australian Consumer Law more generally, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:
• any loss of profits, sales, business, or revenue;
• loss or corruption of data, information or software;
• loss of business opportunity;
• loss of anticipated savings;
• loss of goodwill; or
• or any loss not arising naturally or not arising according to the usual course of things from the relevant breach or acts or omissions.
• Limitation of liability: Subject to standards set in these terms and conditions, and your statutory rights under the Australian Consumer Law more generally, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or $100, whichever is lower.
• Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.
• Indemnity: You agree to indemnify and hold Reconciliation SA and applicable affiliates, officers, directors, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on the indemnity basis, made by any third party due to or arising out of your breach of these Terms or the terms and policies it incorporates by reference, or your violation of any law or the rights of a third party.
16. ADDITIONAL TERMS

• Privacy Policy: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms.
• Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
• Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
• No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
• Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
• Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
17. GOVERNING LAW AND JURISDICTION

• These Website Terms shall be governed by and construed in accordance with the law of South Australia. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of South Australia.
Reconciliation SA PRIVACY POLICY
• We are committed to protecting the privacy of all visitors to the Website, including all visitors who access the Website or Service through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information.
• By visiting and/or using the Service on the Website, you agree and, where required, you consent to the collection, use, storage, disclosure and transfer of your information as set out in this policy.
1. INFORMATION THAT WE COLLECT FROM YOU

• When you visit the Website or use the Service to make an Order through the Website, you may be asked to provide information about yourself including your name, address, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us. Your telephone calls to us may also be recorded for training and quality purposes.
• 1.2. By accessing Reconciliation SA information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any Reconciliation SA mobile application, through your mobile’s browser or otherwise.
2. USE OF YOUR INFORMATION

• Your information will enable us to provide you with access to the relevant parts of the Website and to supply the Service. It will also enable us to bill you and enable us to contact you where necessary concerning the Service. For example, we may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.
• We may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website or the Service.
• Where you have indicated accordingly by giving your consent, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail in accordance with the Spam Act and the Privacy Act.
• Where you have indicated accordingly by giving your consent, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) in accordance with the Spam Act and the Privacy Act. We may also disclose your information to help us analyse the information which we collect so that we can administer, support, improve and develop our business and services to you. For example, by providing anonymised personal information to Google Analytics – see attached link – “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners).
• You agree that we may disclose personal information which we collect from you to other companies that also hold information about you. We may also collect personal information from those other companies. We and/or those companies may combine the information in order to better understand your preferences and interests, thereby enabling them and us to serve you better.
• If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in paragraph 8 below, by amending your profile accordingly or by using the opt-out facilities provided (eg an unsubscribe link).
• Please note that by submitting Reviews regarding the Website or service you consent to us to use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).
3. DISCLOSURE OF YOUR INFORMATION

• The information you provide to us will be transferred to and stored on our servers which may be in or outside Australia, and may be accessed by or given to our staff working outside Australia and third parties including companies within the Reconciliation SA group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. We may disclose your information to overseas recipients, including, without limitation, recipients located in New Zealand, the United Kingdom, Bangladesh, Singapore, India, China, the Philippines and the United States of America. Where we disclose your personal information to overseas recipients, we will always take reasonable steps to ensure that your information is treated in accordance with this policy and the Australian Privacy Principles.
• The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any Restaurants that you have placed an Order with so as to allow the Restaurant to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
• If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
• We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Restaurants or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.
4. SECURITY AND DATA RETENTION

• We take steps to protect your information from unauthorised access, modification or disclosure and against misuse, interference, loss, destruction and damage. Once your information is no longer required for any purpose for which it may be used or disclosed by us, and we are not required by law to retain the information, we will destroy the information or ensure that it is de-identified.
• Where you have registered an account with Reconciliation SA and chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.
• All user details captured by Reconciliation SA are stored securely at all times and will never be provided to any unauthorised third parties. Reconciliation SA will never save your actual
• However, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your information and make sure it is safe and secure and we use several physical, administrative, personnel and technical measures to protect your personal information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. For the avoidance of doubt, Reconciliation SA will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.
5. COOKIES

• We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
• We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
• We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
6. ACCESSING AND UPDATING
• You have the right to see the information we hold about you and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in paragraph 8 below.
7. CHANGES TO OUR PRIVACY POLICY
• Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Definitions

The below words and/or phrases have their meanings, in relation to this document, shown below.
We/Us/Our – Reconciliation SA
You/Your/Yourself/Ticketholder – A person whom has made a booking through our website
Adverse Weather – Weather which is severe or dangerous enough for a Government Agency to have issued warnings not to travel and which entirely prevents You from attending or reaching the Booked Event
Armed Forces – Any Branch of one of the following services: Army, Navy or Air Force
Booking/Booked Event – The pre-planned and pre-booked service(s)/event(s)/ticket(s) including booking and service fees transacted with Us by You
Communicable Disease – means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly.
Doctor – A qualified medical practitioner registered and licensed with a recognized professional body. A doctor cannot be you or a member of your immediate family.
Emergency Circumstances – An unforeseen circumstance completely outside Your control and of no fault of Yours.
Emergency Services – The Police, Fire and Rescue Service or other Emergency Services.
Illness – A physical or mental condition confirmed by a Doctor that prevents You from attending the Booked Event.
Immediate family – Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather.
Injury – An accidental bodily injury confirmed by a Doctor that prevents You from attending the Booked Event.
Normal Pregnancy – Symptoms which normally accompany pregnancy (including multiple pregnancy) and which are generally of a minor and/or temporary nature (e.g. morning sickness, fatigue etc.) which do not represent a medical hazard to mother or baby.
Pregnancy Complication – A complication of pregnancy other than Normal Pregnancy which You were unaware of at the time of the Booking and which results in You being unable to use, participate in or attend at the Booked Event.
Paying Party – any organisation or body who has a legal liability to pay compensation for the failure of the service against whom you have a right of redress under the terms of carriage.
Refund Protect – A trading style of Event Protect Limited who act for Us as administrator of all refund applications made by our Booking Holders under our Refund Protection terms.

 

In certain scenarios where refunds may be requested, evidence may be required. The following is a list of scenarios that may affect a refund request.
Illness/Injury
• A doctor’s certificate will be required if you cannot attend because of injury/illness.
Pregnancy
• A doctor’s certificate will be required if you are unable to attend because of pregnancy or pregnancy complications.
Death
• A death certificate will be required if you are unable to attend because of the death of an immediate family member or friend.
Jury Service/Court Summons
• A copy of the letter/summons letter will be required if unable to attend because of a jury service notice or a court summons.
Home Emergency
• A police or insurance report will be required if you cannot attend because of a home emergency – e.g. Burglary, fire, malicious damage, or flood up to 48 hours before the booked event.
Armed Forces & Emergency Services Recall
• You will need a note from your commanding officer or line manager to confirm being called into work or duty.
Redundancy
• You will require a letter of compulsory redundancy from your employer.
Changes to Examination Dates
• A copy of a notice from an examination body (school, university etc) stating date changes will be required if you are unable to attend.
Emergency Circumstances
• Any evidence requested by Reconciliation SA to verify the emergency circumstance will be required if you are unable to attend.
Public Transport Failure
• A copy of notice of failure or disruption from the public transport operator will be required if you are unable to event. This can normally be found on the company’s website.
Scheduled Airline Failure
• A copy of your airline ticket and cancellation of from the airline will be required if you cannot attend.

Mechanical Breakdown or vehicle accident
• A copy of the mechanic workshop receipt or an accident report from the proper authority will be required if you cannot attend the event.